MosaicTileusa.com Shipping and Delivery

Understanding Shipping

Q. How are items shipped?

A. For domestic shipping MosaicTileUSA.com ships on an insured basis via UPS or via Freight Truck. The shopper selects the method of shipping in Step 2 of the checkout process. Based on the fluctuating fuel surcharges your shipping quote may not be accurate or Freight Shipping may be required. You will be contacted with the actual charges.

Q. What shipping methods are available, what are the charges?

A. A. For domestic shipping the shipping methods available are UPS Ground, UPS 3 Day Select, UPS 2nd Day Air and UPS Next Day Air (not available for all orders). As well MosaicTileUSA can ship via USPS. Most orders are shipped from Havertown, PA. Depending on destination, UPS Ground delivery will generally be 7 business days or less. UPS Select will be 3 business days. Please allow an additional 24+ hours for processing for all express orders. MosaicTileUSA will ship to any country in the world by whatever method is practical according to the customer's wishes including USPS, UPS or ocean transport. Shoppers should contact us via email at support@MosaicTileUSA.com. On all orders shipped outside the contiguous states there will be additional freight charges. Any Free Shipping offers are valid for shipping within the 48 contiguous us states only and does not apply to Hawaii, Alaska, Puerto Rico or any International destinations. Some items do not qualify for free shipping. Shoppers will be notified via email. Shipping charges are determined at the time of order based on the total order weight and destination. Some items, such as cement have shipping charges billed separately based on UPS charges for the weight sold.

Q. Are there any delays in shipping?

A. Shipping Lead Time - Orders will generally be processed within 1 to 3 business days for in-stock items (not including shipping transit time). All expedited orders must be received by 10:00 a.m. or they will not be shipped until the next business day. Items that are back ordered can add typically 1-2 weeks additional delay. If an item is unavailable the expected time to fulfill back orders is emailed to customers. Please give ample time before scheduling your installer.

Q. Where do I specify my shipping address?

A. In Step 1 of the checkout process you will have the opportunity to enter a billing address and optionally a separate shipping address.

Q. Can I change a shipping address?

A. For any questions or changes about the delivery of your order please contact us. You may our Customer Service department at (877) 321-2080.

Q. Should I contact you or the carrier with questions about my delivery?

A. If you have general questions about the delivery of your order please contact us. You may our Customer Service department at (610) 321-2080.

Q. What do I do if the package looks damaged?

A. Inspect the package for damage before signing for the delivery. If the package is damaged but the merchandise looks unaffected, note the package is damaged on all delivery receipts before signing. If the package is damaged, refuse delivery and call our Customer Service department at (877) 321-2080.

Q. What if I discover the delivered item is damaged after the driver has left?

A. Call our Customer Service department at (877) 321-2080 and we will arrange to ship a replacement as well as return the damaged item. You should retain all packing material until you are completely satisfied with the condition of your delivered item.