Artful Crafter, Inc.
MosaicTileUSA.com Return Policy
If you have any questions regarding our return policy, please feel free to contact us:
PLEASE NOTE: Variation of shades is inherent in the manufacture of glass tile. Purchasing samples is highly recommended. Once our inventory is depleted of one Lot we begin selling from the inventory of a new Lot, which will not exactly match the previous Lot. Therefore, reorders for the same Lot cannot be guaranteed.
Q. What is your policy for returning items?
A. The return policy at MosaicTileusa.com is simple. If you are not satisfied with your non-custom product we will gladly refund your money or credit your account (excluding shipping in either direction), less a 35% restocking fee . Some items are not returnable and are not specifically marked as a non returnable item. You may call to clarify if an item is returnable. Material defects are the responsibility of the manufacturer and we will help facilitate a claim with the manufacturer or distributor. You will be credited only for the tiles received in excellent resalable condition, which requires careful re-packaging of the tile before shipping back to MosaicTileUSA or destination as indicated in your return authorization- even if the boxes you received have not yet been opened. ALL ELIGIBLE RETURNS MUST BE AUTHORIZED, and are not accepted after 15 days from ship date.
Any items that are damaged in shipping will be replaced at no charge.
Any items that have been painted, stained, glued or in any way worked upon will not be accepted for return or refund.
Some Tile is Non Returnable, Sicis Sales are Final