Conditions of Sale

EXPECTATIONS:

Artful Crafter, Inc. and MosaicTileUSA.com is not a contractor & does not perform or contract for the installation of any product. Artful Crafter, Inc. and MosaicTileUSA.com shall not assume responsibility nor shall it be liable for a contractor’s work or the installation of any products. Absent any specific instructions, generally accepted industry guidelines must be adhered to, including, but not limited to, Tile Council of North America Handbook & Marble Institute of America Dimensional Stone Design Manual.

MATERIAL INFORMATION:

All tile materials including but not limited to Glass, Stone, Cement, Porcelain and Ceramic: are subject to irregularities in size, shape, color, warpage, moisture absorption, surface finish, texture & coefficient of friction regardless of manufacturing process. These characteristics are inherent to the manufacture of these products.

We recommend that each order include a minimum order overage of 20% or 30% for large format tile. PLEASE NOTE: Variation of shades is inherent in the manufacture of tile. Purchasing samples is highly recommended as color is not guaranteed. Tile can vary from lot to lot. Once our inventory is depleted of one Lot we begin selling from the inventory of a new Lot, which will not exactly match the previous Lot. Therefore, reorders for the same Lot cannot be guaranteed.

CUSTOM AND SPECIAL ORDERS:

Custom orders or special orders cannot be cancelled or exchanged or returned. All custom or special-order sales are final.

CUSTOMER INSPECTION OF SHIPMENT:

It is the responsibility of the customer or customers designated representative to thoroughly inspect all boxes in the shipment for any discrepancies regarding quantity, damage or error prior to accepting and signing a Bill of Lading or carrier receipt. All boxes must be opened and inspected upon delivery. Any damage must be indicated on the carriers Bill of Lading or receipt. If the damage is significant the shipment should be refused. Artful Crafter Inc via MosaicTileUSA.com should be notified within 2 days of receipt. Pictures of the damage must be taken and the original packing material must be retained in order for any claim to be initiated.

WARRANTIES:

Artful Crafter Inc dba MosaicTileUSA.com extend no warranties. All material is subject to the manufacturers’ standard warranties. Material defects are the responsibility of the manufacturer. All products are subject to the manufacturers’ warranty. Manufacturers’ installation recommendations are to be followed. Installation instructions are available online or by email or enclosed within the shipment carton. Do not install any material without first reading the manufacturers installation instructions. Absent any specific instructions, generally accepted industry guidelines must be adhered to, including, but not limited to, Tile Council of North America Handbook & Marble Institute of America Dimensional Stone Design Manual.

Artful Crafter, Inc. maximum liability pursuant to these Terms and Conditions shall be limited to and shall not exceed the contract price for the goods and materials paid for and received by the customer. Terms & Conditions included herein shall supersede any terms provided by customer via purchase order or other type of agreement.

DELAYS:

Artful Crafter Inc dba MosaicTileUSA.com shall not be responsible for delivery delays caused by acts of God, acts of war, strikes, accidents, border/custom delays, traffic, force majeure, natural catastrophes or other delays which are beyond the exclusive control of Artful Crafter, Inc dba MosaicTileUSA.com Inc.